Cookies Policy | Big Candy Casino

1. What cookies are

Cookies are small text files that a website stores on your device, such as a computer, tablet or mobile phone. When you return to the website, the cookie may allow the website to recognise your browser or remember information about your previous visit. Cookies can help a website work properly, make it easier to use and provide information about how visitors interact with it.

Some cookies are placed directly by Big Candy Casino. Other cookies may be placed by service providers that help us operate, protect, analyse or improve the website. These service providers may process information collected through cookies in accordance with their own privacy documentation and the arrangements they have with us.

Cookies may be session cookies or persistent cookies. Session cookies are temporary and are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The period for which a cookie remains active can differ depending on its purpose and technical settings.

We may also use technologies that perform a similar function to cookies, including pixels, tags, software development kits, local storage and device identifiers. For simplicity, this policy refers to these technologies collectively as cookies unless a distinction is needed.

2. How we use cookies

The cookies used on our website may serve different purposes. Some are necessary for the website and account services to operate. Others help us understand website usage, remember choices or support relevant communications. The cookies available to you may change as our website, security arrangements and service providers develop.

Strictly necessary cookies

Strictly necessary cookies support essential website functions. They may help with account sign-in, page navigation, session management, fraud prevention, security checks and the operation of gambling-related features. They can also help us remember information needed to keep your session secure and to apply technical or account settings. These cookies are generally required for the website to provide services you request.

Functional cookies

Functional cookies allow the website to remember choices you make, such as language, display or other preferences. They can make future visits more convenient and help us provide a more consistent experience. If you disable these cookies, some preferences may not be saved, and certain parts of the website may not operate in the way you expect.

Analytics and performance cookies

Analytics and performance cookies help us understand how people use the website. For example, they may provide information about pages visited, features used, the time spent on a page, navigation paths, error messages and general website performance. We use this information in an aggregated or otherwise appropriate form to identify problems, improve content, enhance usability and assess the effectiveness of website changes.

Security and risk-management technologies

We may use cookies and similar technologies to help protect players, accounts and our business from unauthorised access, suspicious activity, fraud, abuse and other security risks. These technologies may assist with detecting unusual behaviour, verifying sessions and supporting compliance processes. They may collect technical information about a device or browser for these purposes.

Advertising and communication cookies

Where used and permitted, advertising or communication cookies may help us understand whether information about Big Candy Casino has reached you, measure the performance of campaigns and avoid showing the same communication repeatedly. We may also use them to support more relevant communications. Any use of these technologies remains subject to applicable law, our Privacy Policy and any consent requirements that apply.

Operate and maintain the website and requested services.
Remember settings and improve the player experience.
Help verify accounts and protect the website from misuse.
Understand website traffic, performance and technical issues.
Support responsible, secure and compliant service operation.
Measure communications and improve information provided to players.

3. Your choices and cookie controls

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, this tool allows you to accept optional cookies, reject them or choose which categories you want to allow. Your choices may be remembered through a preference cookie. If you change your mind, you may be able to revisit the preference tool using the cookie controls made available on the website.

You can also manage cookies through your browser settings. Most browsers allow you to view, delete, block or restrict cookies. Browser controls differ, so you should review the help or privacy settings for the browser and device you use. You may also be able to receive a warning before a cookie is stored.

Disabling or deleting cookies may affect your experience. Strictly necessary cookies cannot always be disabled through a preference tool because they support core functions. If you block them through your browser, you may be unable to sign in, use account features, maintain a secure session or access some parts of the website.

If you use more than one browser or device, your cookie choices may need to be managed separately. Deleting cookies may also remove saved preferences, so the cookie notice may appear again on a later visit. Cookie settings do not necessarily remove information that has already been collected or stored in accordance with our Privacy Policy.

Some third-party services may offer their own controls for managing cookies or similar technologies. Those controls are operated by the relevant third party, not by Big Candy Casino. We recommend reviewing the third party’s privacy information before using those controls.

4. Information collected and related privacy matters

Depending on the cookie or technology used, information may include an internet protocol address, browser type, operating system, device type, screen settings, language, approximate location, referring website, pages viewed, actions taken, dates and times of visits, session information and technical event data. Cookie information may be combined with information you provide to us or information collected when you use our services.

We use and handle information collected through cookies for the purposes described in this policy, our Privacy Policy and other notices provided to you. These purposes may include providing services, maintaining security, meeting legal and regulatory obligations, preventing fraud, responding to enquiries, analysing performance and improving our website. We retain information only for as long as reasonably required for the relevant purpose, unless a longer period is required or permitted by law.

Information may be processed by Big Candy Casino, related service providers or technology partners involved in hosting, security, analytics, communications, customer support or other website functions. Where information is handled outside Australia, we take steps appropriate to the circumstances and applicable privacy requirements. Further information about personal information, disclosures, overseas handling and your privacy rights is available in our Privacy Policy.

Our website may contain links to websites, applications or services operated by other organisations. Those services may use their own cookies and privacy practices. Big Candy Casino is not responsible for the cookie practices of third-party websites that are outside our control. You should read the applicable notice before providing information or using a linked service.

Updates to this policy

We may update this Cookies Policy from time to time to reflect changes to our website, technology, service providers, legal obligations or business practices. The updated version will be made available on this page and will apply from the date shown with the update. If a change is significant, we may provide additional notice or ask for consent where required.

Questions or privacy requests

If you have a question about this policy, want to understand how your information is handled or wish to make a privacy-related request, please use the customer support or privacy contact channel made available on the Big Candy Casino website. We may need to verify your identity before responding to a request. This helps protect account information and prevent unauthorised access.

By continuing to use the website after reviewing this policy, you acknowledge the use of cookies as described here, subject to any choices or consent options presented to you. Your use of Big Candy Casino services remains subject to the applicable terms and conditions, privacy information and responsible gambling requirements.