Privacy Policy

This Privacy Policy explains how Big Candy Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our services. We aim to collect and use information fairly, transparently and only for legitimate business, security, operational and legal purposes. By using the website, you acknowledge that information may be handled as described below.

Big Candy Casino operates under a licence issued by the Curaçao Gaming Authority. Player data is protected with industry-standard encryption, and game outcomes are verified by eCOGRA.

Information we may collect

The information handled by an online casino generally depends on how you use the website and which services you access. Some information is provided directly by you, while other information is created or collected automatically when you use the site. We seek to keep information relevant to the purposes for which it is collected.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, username, contact details, account preferences and other information needed to administer your membership. We may also handle information used to confirm that you are the person using the account and that you meet applicable eligibility requirements.

Verification and compliance information

To protect players and the platform, we may request verification documents or other evidence of identity, age, address, source of funds or account ownership. The exact information requested can vary depending on the circumstances. These checks help prevent fraud, money laundering, underage gambling, account misuse and other prohibited activity.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, refunds, account balances and other transactions. Payment details may be processed through payment providers or financial service partners. We may receive information needed to confirm and reconcile a transaction without necessarily handling all payment credentials ourselves.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, referral information, pages viewed, session details and interaction data. We may also record information about account activity, security events and communications with support.

Cookies and similar technologies

The website may use cookies and similar technologies to keep the service working, remember preferences, support account security, understand website performance and improve the user experience. Some cookies may be placed by service providers that help operate features such as analytics, payments or security. You can manage or restrict cookies through your browser settings. If you block certain cookies, parts of the website may not work as intended.

How we use information

Personal information is used for purposes connected with providing and administering the website and its services. We take reasonable steps to ensure that information is used in a way that is consistent with the purpose for which it was collected and with applicable privacy requirements.

To create, verify, operate and maintain your account.
To process deposits, withdrawals, wagers, winnings, refunds and other account transactions.
To confirm identity, age, account ownership and eligibility to use the services.
To carry out security, fraud prevention, anti-money laundering and responsible gambling checks.
To detect, investigate and prevent suspicious, unlawful, unauthorised or prohibited activity.
To provide customer support, respond to enquiries and resolve complaints or account issues.
To communicate with you about your account, transactions, service changes, security matters and important notices.
To improve website functionality, performance, content, security and user experience.
To understand general usage trends through reporting, testing and analysis.
To send marketing communications where permitted and, where required, where you have provided consent.
To meet legal, regulatory, tax, audit, record-keeping and other compliance obligations.
To establish, exercise or defend legal rights and manage disputes or claims.

Marketing messages may be sent using the contact details or communication preferences associated with your account where this is permitted. You can withdraw consent or opt out of promotional communications at any time. Even after opting out of marketing, we may continue to send essential service messages, such as account, security, transaction or legal notices.

Information sharing

Information may be shared where reasonably necessary to provide the services, protect players and the platform, process transactions, complete verification, meet legal obligations or manage business operations. This may include sharing with technology providers, payment and financial service providers, identity and verification services, fraud prevention providers, professional advisers, customer support providers and relevant authorities where required or permitted.

Service providers may only use information for the services they provide to us or as otherwise permitted by applicable requirements. We do not treat personal information as a product for sale. Information may be processed or stored in countries outside Australia where providers or technical infrastructure are located. Where this occurs, reasonable steps should be taken to protect the information and handle it appropriately.

Security, retention and your privacy choices

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, monitoring, authentication, secure communications and internal procedures. No website or electronic transmission can be guaranteed to be completely secure, so players should protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, record keeping or other legitimate purposes. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your data rights

Depending on your circumstances and applicable privacy requirements, you may be entitled to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, or object to or ask for limits on certain uses. You may also withdraw consent to marketing communications at any time.

To exercise your rights, request access, seek correction or deletion, or withdraw consent to marketing, contact support@bigcandycasino.click. Please provide enough information for us to identify your account and understand your request. We may need to verify your identity before responding. This helps protect personal information from unauthorised disclosure. We will consider and respond to requests within a reasonable time, subject to legal obligations, security requirements and any applicable exceptions.

A deletion request may not result in the immediate removal of every record. For example, certain information may need to be retained for legal, regulatory, fraud prevention, transaction, dispute or security purposes. Where deletion is not possible, we will explain the relevant limitation where appropriate.

Children, updates and contacting us

Children and age restrictions

The services are intended for eligible adults only. We do not knowingly seek to collect personal information from children. If you believe a child has provided information or used the website, contact support@bigcandycasino.click so the matter can be reviewed and appropriate steps can be considered.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website, together with its effective date where appropriate. Players should review this page periodically. Continued use of the services after an update may indicate acknowledgement of the revised policy, subject to any notice or consent requirements that apply.

Questions and privacy requests

For questions about this Privacy Policy, concerns about the handling of your information, or requests to access, correct or delete your data, contact support@bigcandycasino.click. Please do not send unnecessary sensitive information in your first message. We may ask for additional details through an appropriate and secure process before completing a privacy request.

This policy is intended to provide clear general information about privacy practices for players in Australia. It should be read together with the website terms and any notices presented when you use particular features or provide information.